Aqweeva Privacy Policy

The Aqweeva Privacy Policy addresses information we collect in connection with your use of our websites and mobile applications.

1. INTRODUCTION

This General Aqweeva Privacy Policy (also referred to as the ‘Privacy Policy’) provides information on the collection, use, and processing of personal information by Aqweeva LLC and its affiliates (“Aqweeva”, “we” or “us”) in connection with your use of Aqweeva websites, mobile applications and social media pages that link to this Privacy Policy, and in the context of other offline sales and marketing activities. This Privacy Policy also explains the choices you have in relation to these processing activities.

This Privacy Policy was last updated on May 25, 2018. However, the Privacy Policy can change over time, for example to comply with legal requirements or to meet changing business needs. The most up-to-date version can be found on this website.

As used in this Privacy Policy, ‘personal information’ or ‘personal data’ means information that relates to an identified individual or to an identifiable individual. For example, this could include among other things your name, address, email address, business contact details, or information gathered through your interactions with us via our websites or mobile applications. Personal information is also referred to as ‘information about you.’ For more detail about the types of information about you that we may process, please refer to setion 4 below.

2. SCOPE

This Privacy Policy applies to the processing of personal information by Aqweeva of:

  1. visitors and users of the various Aqweeva sites, including our website, aqweeva.com, computer or mobile software applications and our social media pages that link to this Privacy Policy (collectively referred to as the sites).
  2. customers and prospective customers and their representatives.

3. WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?

Aqweeva LLC and its affiliated entities are responsible for processing your personal information described in this Privacy Policy.

4. WHICH TYPES OF PERSONAL INFORMATION DO WE PROCESS AND FROM WHICH SOURCES?

Aqweeva can process information about you collected both offline and online:

  • Name
  • Address (including billing and shipping address)
  • Telephone number
  • Email address
  • Fax number
  • Professional information, such as employer or organizational affiliation for a customer or partner
  • Payment or financial information for billing purposes
  • Operating system type and version, web server type and version, php version, database type and version
  • Unique IDs such as a cookie placed on a computer or mobile device, or device IDs
  • IP address or MAC address, and information derived from an IP or MAC address, such as geographic location
  • Browsing activities, cookies and similar data, and platform or mobile application use data
  • Referring domain, destination domain and destination path
  • Geolocational data, including latitudinal and longitudinal data
  • User IDs and passwords for customers with accounts on our SAAS Services (ie. NetGCS)
  • Information about the performance, security, software configuration and availability of our software on your servers and network
  • Website user statistics and website and portal use and viewing activity records
  • Communication preferences
  • Other similar information

We may also collect information, including personal information, in the following situations:

  • Registration, purchase and use of the Aqweeva site Services: Information such as name, email address, telephone number, company/organization, financial information (such as credit card number, expiration date), and other information, may be collected in connection with registration for, purchase of or use of the Aqweeva site Services (for example, to sign-up for and log into the Aqweeva site Services). Customers may update their information by logging into their account. Information may also be collected to track license use.
  • Communications: Personal information such as name, email address, and other information, may be collected, when provided in any communications, whether via email, social media, telephone or otherwise.
  • Support: Personal information may be collected in connection with customer support, whether via screensharing, email, social media, telephone or otherwise.

5. WHY AND HOW DO WE USE YOUR PERSONAL INFORMATION?

Aqweeva may use personal information for the following purposes:

  • to communicate and respond to your requests and inquiries to Aqweeva
  • to deliver functionality on our sites and for their technical and functional management
  • to administer (SAAS) subscription as a service, example: NetGCS annual subscriptions
  • to market our products and services or related products and services, and to tailor our marketing and sales activities to your or your company’s interests
  • to analyse, develop, improve and optimize the use, function and performance of our sites and products and services
  • to manage the security of our sites, networks and systems
  • to comply with applicable laws and regulations and to operate our business

6. WHAT IS OUR BASIS FOR PROCESSING INFORMATION ABOUT YOU?

For personal information collected about you, our basis for processing is the following:

  • In order to communicate adequately with you and to respond to your requests, we need to process information about you and therefore have a legitimate interest in processing this information.
  • In order to engage in transactions with customers, suppliers and business partners, and to process purchases and downloads of our products and services, we need to process information about you as necessary to enter into or perform a contract with you.
  • We process personal information for marketing and sales activities based on your consent where so indicated on our sites at the time your personal information was collected, or further to our legitimate interest to market and promote our products and services.
  • We rely on our legitimate interest to analyse, develop, improve and optimize our sites, products and services, and to maintain the security of our sites, networks and systems.
  • In order to comply with applicable laws and regulations, such as to comply with a subpoena or other legal process, or to process an opt-out request.

7. FOR WHAT PERIOD DO WE RETAIN PERSONAL INFORMATION

Aqweeva maintains personal information for the following retention periods:

  • Information about you we collect to engage in transactions with our customers, and business partners, and to process purchases of our services, will be retained for the duration of the transaction or services period, or longer as necessary for record retention and legal compliance purposes.
  • If you have registered for a NetGCS account, your account information will be retained for as long as you maintain an active account. Your account and account information will be deleted if you do not log in for 18 consecutive months. Aqweeva retains records of that deletion for 90 days.
  • If you have registered for our newsletters, your subscription data will be retained for as long as you are subscribed to our distribution lists. Aqweeva retains records of that deletion for 30 days.
  • Contact information such as your email address or phone number collected online on our sites or offline from our interactions with you at Aqweeva events or conferences, and used for direct marketing and sales activities will be retained for as long as we have an active (customer) relationship with you. We treat you as an active contact if (i) you have interacted with Aqweeva or updated your contact details and preferences in the past 18 months; and you have not made a deletion request.
  • If you have reached out to us via Aqweeva Sales chat, we will delete all chat transcripts 90 days after the chat has concluded.
  • Personal information needed to retain your opt-out preferences is retained for 20 years (or longer as necessary to comply with applicable law).

8. WHEN AND HOW CAN WE SHARE YOUR PERSONAL INFORMATION?

Sharing within Aqweeva

Information about you may be shared throughout Aqweeva's organisation. Currently only operating in the United States with entities only residing in the United States.

Aqweeva employees are authorised to access personal information only to the extent necessary to serve the applicable purpose(s) and to perform their job functions.

Sharing with third parties

We may share personal information with the following third parties:
  • Third-party service providers (for example, credit card processing services, order fulfilment, analytics, event/campaign management, website management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar service providers) in order for those service providers to perform business functions on behalf of Aqweeva;
  • Aqweeva distributors or resellers for further follow-up related to your interests, specific partners that offer complementary products and services or with third parties to facilitate interest-based advertising;
  • Relevant third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings);
  • As required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes.

When third parties are given access to personal information, we will take appropriate contractual, technical and organisational measures designed to ensure that personal information is processed only to the extent that such processing is necessary, consistent with this Privacy Policy, and in accordance with applicable law.

9. HOW IS YOUR PERSONAL INFORMATION SECURED?

Aqweeva has implemented appropriate technical, physical and organisational measures designed to protect personal information against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorised disclosure or access, as well as all other forms of unlawful processing.

10. WHAT COOKIES AND SIMILAR TECHNOLOGIES DO WE USE ON OUR SITES?

Cookies and similar technologies (e.g., pixels tags and device identifiers) are used by Aqweeva and our advertising technology partners to recognize you and/or your device(s) on, off and across different services and devices.

When do we use cookies and similar technologies?

Cookies are small text files that contain a string of characters and uniquely identify a browser on a device connected to the Internet. Any browser visiting our sites will receive cookies from us. We also place cookies in your browser when you visit non-Aqweeva sites that host our plugins or tags. We use cookies and other technologies on all our sites to ensure the best possible and secure experience on our sites and to provide you with tailored information on products and services. Aqweeva also uses cookies or similar technologies on its sites to collect online information such as your mobile device ID, IP address, and other information about your device, as well as behavioral data of your device usage on our sites (e.g. pages viewed, links clicked, documents downloaded). This information contributes to Aqweeva’s NetGCS Cloud services designed to provide targeted digital advertising and personalization services to Aqweeva Marketing & Data Cloud customers. Our data collection, use and sharing practices in relation to these processing activities, including your specific choices, are described in the Aqweeva Marketing and Data Cloud Privacy Policy.

11. WHAT ARE YOUR CHOICES?

We provide multiple choices in respect of the information we process about you:

  • Opt-out of our use of your personal information
    You may withdraw consent you have previously provided for the processing of information about you, including for email marketing by Aqweeva.

12. DISPUTE RESOLUTION OR FILING A COMPLAINT

If you have any complaints regarding our compliance with this Privacy Policy, please contact us first. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with this Privacy Policy and in accordance with applicable law.

13. Copyright/Trademark

Copyright © 2016-2019, Aqweeva and/or its affiliates. All rights reserved.
Last Revised: January 25, 2019